Portfolio — Elizangela Martins

Customized Item Planning Solution Implementation

The Situation

A high-growth value retail chain needed a customized Item Planning solution shaped around their specific business processes and planning logic — not a standard implementation, but one built to reflect how their merchants actually worked.

The Role

Elizangela contributed across the full implementation lifecycle — preparing for and supporting lead solution design, managing cross-functional business user sessions to align on requirements, creating and maintaining design materials, completing unit and system testing, maintaining the defect log, and delivering train-the-trainer sessions ahead of go-live.

The Outcome

The Item Planning solution launched successfully with strong user adoption, supported by a comprehensive training program that set the client team up for independent operation post-engagement.

Client: High-Growth Value Retail Chain (confidential)
Employer: Logic Information Systems
Role: Solution Implementer | SME | Business Analyst

Enterprise Data Hub Modernization

The Situation

A Fortune 100 retailer had a fragmented enterprise planning landscape — multiple systems consuming hierarchy, reference, plan, and actuals data from different sources, leading to inconsistencies across reporting and planning outputs. There was no single version of the truth, and that gap was creating downstream problems for buying, planning, financial reporting, and executive decision-making.

The Role

Elizangela served as Product Owner for the Data Hub scrum team across all three phases of the modernization. She defined and prioritized the team backlog, authored user stories with FAST acceptance criteria, reviewed developer unit test evidence for data quality, and oversaw the QA process to ensure test cases fully reflected business MVP requirements. She also collaborated with the E2E testing team and production support team throughout the program.

The Outcome

All relevant planning and reporting systems were migrated to consume data from a single centralized Data Hub — establishing a true single source of truth across the enterprise. The modernization improved reporting accuracy, reduced data reconciliation overhead, and created the data foundation necessary for sustainable long-term platform growth.

Client: Fortune 100 Retailer (confidential)
Employer: CGI / Infosys
Role: Product Owner, Global BA

MCP (Merchandise Cash Planning) Implementation

The Situation

A Fortune 100 retailer needed to migrate an existing Merchandise Cash Planning application to a modernized platform. The goal was not just a technical lift-and-shift — the business also wanted to introduce meaningful enhancements that had been difficult to deliver on the legacy system.

The Role

As Product Owner, Elizangela owned the full delivery lifecycle: solution design, development oversight, testing, training, go-live, and initial production support. She translated business requirements into prioritized backlog items, defined acceptance criteria, managed stakeholder alignment, and ensured the new platform met both functional parity and enhancement goals before launch.

The Outcome

The modernized MCP platform launched successfully with three key enhancements: an automated production calculation that reduced manual effort for planning teams, a simplified markdown planning experience, and the new ability to plan ecom returns to stores. The engagement was completed on scope with a clean go-live and smooth transition to production support.

Client: Fortune 100 Retailer (confidential)
Employer: CGI
Role: Product Owner

Omni-Channel BI & Reporting Implementation

The Situation

A national specialty apparel retailer needed to integrate omni-channel metrics into its MSI and RealTime reporting suite. Performance data existed across silos, and merchant and planning teams lacked the unified visibility needed to make informed decisions across channels.

The Role

Elizangela led multiple BI reporting tracks end-to-end — facilitating requirements gathering sessions, creating and maintaining report design documentation, completing QA testing, and managing a team of developers by delegating tasks, monitoring timelines, and reviewing performance.

The Outcome

Omni-channel metrics were successfully integrated into the retailer's MSI and RealTime reporting suite, giving merchant and planning teams consolidated visibility into performance data that had previously been fragmented across channels and systems.

Client: National Specialty Apparel Retailer (confidential)
Employer: Logic Information Systems
Role: Solution Implementer | SME | Business Analyst | Data Analyst

Mobile Commerce Platform Rollout

The Situation

A leading food services company needed to accelerate adoption of a mobile commerce platform across university campuses — moving students, faculty, and staff from traditional dining and retail transactions to a mobile-first experience. The challenge wasn't just technical deployment; it was driving real behavioral change across a diverse campus population while ensuring the platform was operationally sound and delivering accurate performance data to stakeholders.

The Role

Elizangela owned the rollout and performance reporting strategy for the initiative end-to-end. She brought her retail SME background to bear on user experience alignment — reviewing the platform through the lens of how end users actually interact with commerce environments — and conducted on-site operational audits and data reviews to validate reporting accuracy, compliance, and UX alignment. She also led stakeholder collaboration efforts, translating analytics-driven insights into actionable recommendations for campus and client leadership.

The Outcome

The Mobile App Acceleration Initiative was completed successfully, with adoption driven through a combination of strategic rollout planning, continuous performance monitoring, and stakeholder engagement. The engagement demonstrated that Elizangela's product ownership and retail expertise translate directly into non-retail environments — delivering measurable results in a complex, multi-stakeholder, consumer-facing platform.

Client: Leading Food Services & Facilities Company (confidential)
Employer: CGI
Role: Product Owner | Retail SME | UX Reviewer | Analytics Lead

Omni-Channel MFP Solution Implementation

The Situation

A national retailer needed a customized Merchandise Financial Planning solution with omni-channel capability — an implementation that required both deep retail planning expertise and the ability to manage a complex cross-functional stakeholder environment.

The Role

Elizangela led solution design sessions, managed cross-functional teams of business users through requirements alignment, and drove the engagement from design through go-live. She also supported project management activities — contributing to project plan updates, monitoring time and expenses, and participating in weekly status reporting. Additionally, she mentored a new consultant through each phase of implementation readiness, providing structured support and training.

The Outcome

A successful MFP go-live with omni-channel configuration, delivered on scope. The mentorship contribution also strengthened the broader consulting practice, with the new consultant successfully ramped and contributing independently by end of engagement.